PARENTS FREQUENTLY ASKED QUESTIONS
1. How do I contact the Pre-School at either setting?
Our main phone number is 01293 665091 for both settings or mobile 07948809246 (Tanyard Barn) and 07305538704 (Strawson Hall), and these mobile numbers we use for our text reminder service.
You can E Mail us via this web site (see contact page) or directly from your device at: Info@horleycommunitypreschool.co.uk
2. Do I still have to pay even when my child is on holiday or off sick?
Yes, and please notify the Pre-school of any holiday dates in advance.
Do I need to notify the Pre-school when my child is not attending their sessions? Yes you are required to phone or message in on their first day of absence and contact us again on day three if still absent. A record of absence is kept by the Pre-school in line with safeguarding duty of care and legislation applicable to claiming the free entitlement. We will contact you if we do not hear from you by day two.
3. How long do I have to keep my child of Pre-School after illness?
Please allow 48 hours from the last occurrence of sickness and upset tummy before returning to Pre-school. For other illness please follow G.P.’s guidelines and ask for advice. If your child has a temperature or is under the weather needing regular calpol type medication please keep them at home.
4. Does my child have to be toilet trained?
We encourage children attending the Pre-school to be toilet trained, but are happy to change the childrens nappies and pull ups while supporting toilet training. You will need to provide nappies and wipes for your child and spare clothes.
5. What happens if I am unable to collect my child?
If someone different other than nominated persons or people familiar to your child (and Pre-school staff) please let us know upon your arrival and note it in the signing in book, you must notify a staff member regardless of this,in person. Please ensure you telephone to let us know of any impromptu changes in collection and a code word must be given to the staff and person collecting.
6. How do you deal with disruptive behaviour?
The Pre-school uses positive reinforcement and role modelling with all children in accordance of our behavior policy to scaffold desirable behaviors and learning.
7. How secure are your Premises?
Our premises are completely secured and fenced-in at both locations. The main front doors and garden gates are securely locked and all entrances are secured, supervised or locked at all times. All children and visitors must be signed in upon arrival for security purposes.
8. Who do I speak to if I have any concerns?
When your child joins the Pre-school they will be allocated a key worker, you can always speak to them in confidence. Alternatively Sam and Michelle are available most sessions.